 Shipping / Ordering / Returns Information
 |
| Payment Methods |
DOMESTIC ORDERS
Orders placed that are shipping within the United States and it's territories may be paid for with Visa, MasterCard, Discover, American Express, Money Order.
Credit Cards
Orders paid for with your major credit card may be placed online using our secure order form, or faxed 24 hours a day to 1-213-626-7708. You may also print and mail in your order to the address below. When placing an order, we will automatically authorize your credit card account for the amount of your order, however your credit card will not actually be charged for any items until they ship, including backordered or preordered items. In stock items usually ship within 1-2 business days after receipt of your order.
Charge Appears : Your credit card charge will be from 'ThisIsAnime'.
Credit Card Address Verification : For everyone's protection, orders paid for via credit card are authorized using our address verification system. Generally, orders paid for via credit card can only be shipped to the billing address of the credit card used for payment. If this causes a problem, or you require special shipping arrangements (such as shipping an item to your daytime work address, your school address, or as a gift) please contact us via e-mail after placing your order so that we can make arrangements, otherwise processing of your order may be delayed.
Money Orders / Cash / Personal Checks
Mail In Payments must be received within 10 days of your order. Though we will accept it, we do not recommend sending cash in the mail, and will not be responsible for lost payments. Please notify us if you will require a longer period of time to make payment.
Money Orders : Orders paid for with money order will be shipped as soon as your payment is received. Simply choose 'Money Order' as your payment method on the order form. Once your order is placed, you will receive instructions via e-mail regarding how to complete your order.
Personal Checks : Not available. We're sorry
Please make all checks or money orders payable to : Best buy anime
Please be sure to write your order number on your cheque or money order.
When you are done, please mail it to:
Best buy anime
2038 bay st. #2
Los Angeles, CA 90021
USA
As soon as we have received and verified your payment, we will complete your order and update your order's status. Please note that you can check on your order's status by logging on to your Account and clicking on the order.
INTERNATIONAL MONEY ORDERS - Not available. We're sorry
- Back to Top -
|
| Item Availability |
We do our best to keep items listed for sale in the ThisIsAnime in stock and ready to ship, however, there will be instances when items go out of stock and become backordered, usually due to delays from the manufacturer. Most item listings include an approx. availability, however backordered items may require more than the listed time period to ship.
What our availability indicators mean : 99% of the items listed for sale at the ThisIsAnime are kept in stock and ready to ship right here at our fulfillment center in Ranson, WV. This is different from many other companies who use fulfillment or 3rd party vendors to ship your items, or don't order items until customer actually place orders. We ship directly to you!
We identify availability of an item with the following indicators :
- Stocking Item - Usually Ships Within 24-48 Hours - These items are kept in stock here at our Ranson fulfillment center and usually ship within 1-2 business days unless they are backordered from the manufacturer. Items that are out of stock will be placed on backorder for a minimum of 60 days, and shipped to you when available at no additional shipping charge.
- Special Order / Non-Stocking Item - Items that are either not stocked in our warehouse, or carry exceptionally long lead times from the manufacturer. These items will be special ordered at the time of your order, and will be shipped when they arrive from the manufacturer. A special order will be held open for a period of at least 30 days, and you may request that we keep it open for a longer period of time, or until the item is available.
- Discontinued / Limited to Stock on Hand - This means that the item has been discontinued, however, we still have a limited number available in our warehouse. We cannot accept backorders for these items once they go out of stock.
- Sold Out / Currently Unavailable - This means that the item has either been discontinued, or the manufacturer cannot confirm when and/or if restocks will be available. Generally we will make these items available again for you to order once restock do arrive, or we will remove them from the site should the manufacturer confirm that the item will no longer be available.
- Back to Top -
|
| Currencies |
1, All prices items for sale at the ThisIsAnime are listed in U.S. Dollars.
2, All payments must be made payable in U.S. Currency.
We cannot quote the cost of your order in any currency except U.S. Dollars -This is because currency exchange rates change daily based on Global market conditions. International credit card orders will be billed in U.S. Dollars the day that your order ships, and your credit card company will change U.S. Dollars to your home currency at the prevailing exchange rate in effect at the time of the charge.
If you would like to see the current exchange rate for your currency, click here.
- Back to Top -
|
| Order Processing |
Everyone in This is Anime is an early bird. (If not, we become one) We try to fill our customer's order as quickly as possible because we know when you order something you want it yesterday, So that's what we do the first thing in the morning (We do that even before we pour our coffee but don't worry we are fully awake and alert).
Then our most trusted  and  sorts your orders and hand pick each title from shelves that are 10 feet high. (though not eatable but always fresh and yes we are surrounded by anime, cool huh) Most of our orders are checked and ready to go on next business day you make the order and sometimes on the same day. We try to check our order box more than just once per day. and may have had nightmares about angry anime characters come to life and take over the world but nothing serious. We put our trust in the United State Postal Service (hope these guys don't get dog bites as often as they used to) and they normally deliver your package 2~4 days.
We have titles that are super popular and also great old classics that quiet a few fans order. We try to keep as much different titles and stock quantities as possible but sometimes our anime fans do catch us with titles that's on backorder or unavailable. In that case, , being a natural hunter that he is begins to track and follow the smell of the DVDs or CDs with your name on it. We send what's available on their way and stamp "backorder" on the hunted items which is listed in the invoice included in the package. This is Anime do not make charges on titles that are not available.
If there is ever a question or being charged incorrectly, please contact us. 's is given 10 days to hunt down the title you order but sometimes despise his hard work the hunted is not available. We will then notify you through e-mail but you are always encouraged to check back with us because does not like to give up but This is Anime can't keep you waiting.
does not harm or cause any pain to the hunted.
Thank you for ordering with us,
Enjoy!
- Back to Top -
|
| Shipping Rates and Methods |
*Signature Requirements - For all shipments valued over $250, we require that a signature be obtained for deliveries made via Priority Mail, UPS, or FedEx. Insurance and/or signature requirement on orders under $250 is at our discretion and is available upon request. Please check the 'no signature' box on the order form if this will cause an inconvenience or if you would prefer a non-signature delivery of your order. We will not be responsible for parcels that are lost or stolen because a signature was not required at delivery.
Priority Mail
Our standard shipping method is US Priority Mail for US domestic orders. Your 'in stock' items will usually arrive at your door within 2 to 4 business days from the time your order is placed (or payment is received), and priority mail shipments are delivered 6 days per week (Monday - Saturday). All priority mail shipments include USPS electronic delivery confirmation where available.
Please see the chart below for Priority Mail shipping charges. These charges will automatically be calculated when you place your order.
- AK, HI, PR, and APO/FPO Transit Times - Please note that deliveries to Alaska, Hawaii, US Territories (Puerto Rico, Guam, Virgin Islands), and APO/FPO address are considered on-demand delivery regions, and may require a little more time for delivery. These destinations outside of the continental US usually require 3-6 days for delivery, and APO/FPO deliveries overseas can take up to 2-3 weeks.
- Delivery Restrictions - We may not be able to use Priority Mail for delivery of large or oversized items (like Statues or Action Figures). Orders that are physically too large for Priority Mail may be switched to UPS Ground shipping, and charged either the regular Priority Mail or standard UPS shipping rate, which ever is lower.
Free Super Saver Shipping
Take advantage of our Super Saver shipping and have your order over $99 ship for free! Your 'in stock' items will usually ship within 4-7 business days from the time your order is placed (or payment is received) and usually arrive at your door within 7-15 business days. We will choose the shipping method for Super Saver orders depending on size, weight, and destination. They are usually shipped either via Priority Mail.
- Back to Top -
|
| Backordered and Preordered Items |
Backorders
Out of stock items are currently on back order, and will be shipped as soon as they are available from the manufacturer. Please note that will make every effort to keep all listed items in stock, however, item availability may vary depending on demand, and availability from the manufacturer. All backordered items ship via Priority or First Class Mail. Your credit card has been charged for an item before that item is actually shipped. If we can not complete this, we gonna refund for backordered items.
- You will be charged your shipping charge only once on the first shipment, and you will not be charged additional shipping when backordered items finally ship. When complete video or DVD sets are ordered and there is a backorder of a particular volume in that set, the in stock volumes will ship immediately, and the backordered volumes will ship when they become available.
- All backorders will be carried for a minimum period of 15 days from the time of your order, and may automatically be canceled (and a refund made if applicable) after that time unless you request we hold your order open for a longer period of time.
Preorders
Items ordered that are not yet available for release will be shipped as soon as they are available from the manufacturer. Most new releases will be made available for pre-order at least 30 days prior to the estimated release dates. Additional shipping charges will apply for items that are pre-ordered. Check the Upcoming Releases information page for up to date information regarding new releases. We will try to combine shipping for pre-order items that release on the same date, although this is not always possible. Pre Order items cannot be combined with regular catalog items to qualify for super saver shipping.
- Credit Cards - If you select to pay with your credit card, our website will authorize your card for the purchase price at the time you place your order, but you will not be charged for an item until that item is actually shipped to you.
- Prepayment w/ Check or Money Order - If you select to pre-order an item and pay via check or money order, you should send in your payment as soon as possible to ensure that an early copy is reserved for you. If you order multiple items on a single order, your order will be held until all items are in stock (which could be several weeks) and can be shipped together. In this case you should place separate orders for pre-ordered items, so please keep this in mind when pre-paying for Pre-order items.
Note About Release/Street Dates: Please note that manufacturer release dates are subject to change (and frequently do) and are out of our control. New releases may be subject to delays beyond the expected availability dates listed on our items pages. It is not unusual for our initial preorder stock to arrive a few days before, or a few days (or weeks) after the published release date. Also, please be aware that pre-ordered items are filled on a first come - first served basis, so get your orders in as early as possible! Items that are ordered a couple of days prior to the release date may not ship on time.
- Back to Top -
|
| State & Local Taxes |
|
8.25% Sales Tax will be added to all orders shipped to California addresses. Sorry folks, gotta do it to keep 'the man' happy..... :-)
- Back to Top -
|
| International Orders |
|
Available.
- Back to Top -
|
| Returns |
Defective or damaged products will be replaced immediately (subject to availability), however, before e-mailing us to request a return authorization number, be sure that the package the item was shipped in was not damaged in transit. We have one of the best defective merchandise return/exchange policies in the business!
Note: Products may be returned for replacement or store credit only.
You MUST notify us within 10 days after the receipt of a defective item in order to qualify for a return for replacement or credit.
We maintain a fairly strict returns policy with general (non-defective) credit returns allowed only in special cases (they are evaluated on a case by case basis). In order to keep our prices as low as possible, and keep our service level high, we trust our customers to know what they are ordering when they place an order, and to review their order carefully before finalizing it. All general returns that are accepted will be subject to a restocking fee or return processing fee, and we can only accept items that are Brand New and still in the original packaging.
Please include all of the details of your order and problem with the product in your return or defective replacement request. This will help expedite your request. Please specify if your order was damaged by the carrier when it was delivered as we will need to file an insurance claim with the carrier for the damaged goods.
Items returned that have been opened or lack a return authorization number will not qualify for any credit, and will be shipped back to you at your expense.
A Note About Damaged DVD Cases
- If you receive a DVD with a damaged case but the DVD inside is uneffected, please specify this in your request so that we can replace just your DVD case. This included cases that are crushed, or have chipped teeth on the DVD holder. We now carry replacement DVD cases in stock, including alpha cases for multiple DVD's. In most cases our replacement DVD cases are superior to the ones the manufacturers use.
A Note Regarding DVD's With Cosmetic Blemishes
- We understand that customers want their new Anime DVD's to arrive in perfect condition, and we work very hard to ensure that every product we ship out is in mint condition when it leaves our warehouse. Actually, we have a very rigorous inspection policy and we reject up to 5% of the DVD's that some manufacturers ship us because of various obvious flaws and packing issues. Recently we have noticed an increase in reports of disks that come loose from the spindles in transit (we call these 'shakers'). It seems no matter how well we package disks, this can still happen from time to time and is a result of the type of spindle holders some manufacturers use.
- Due to this, we can only replace DVD's that actually have problems playing, or have deep scratches and other obvious serious problems. We've implemented this policy because many of the major Anime studios including Geneon, CPM, and others will no longer accept retailers returns for defective DVD's (despite our objections). Disks with minor scuffs or cosmetic blemishes from the manufacturing process will not be considered defective or eligible for replacement unless they actually show a problem during playback. Returned DVD's will be tested to ensure they are actually defective, and non-defective disks will be returned to the customer. We appreciate your understanding in this matter, and want to assure you that we will continue to strive to ship you only the very best quality product.
A Note About Region Encoding
- All of the Domestically released DVD's that we carry are guaranteed to be Region 1 compatible (note: this does not apply to our Region 2 Japanese Imports). We cannot be responsible for problems playing a DVD on any DVD player that is not Region 1 compatible, even if your player is 'Region 0' or 'Region Free'.
A Note About DVD's With Limited Edition Pack-Ins
- DVD's with limited edition pack-ins will be shipped on a first come / first served basis depending on the amount that we receive from the manufacturer. Pre-ordering a release early will increase your chances of getting a pack-in since these orders ship first, but we cannot guarantee customers that a new release will come with limited pack-ins (even if you have pre-ordered it), and we will not be able to accept returns for DVD's shipped that did not come with these items.
- We have direct relationships will all the major US anime studios, and we pre-order new release titles very early to try to ensure we get our full order of limited edition items when they are released. Recently, however, many studios have started to use fulfillment centers to actually ship their retailer orders (Geneon is the primary culprit here), and this has caused a problem with the distribution of DVD's with the limited edition pack-in items (like collectors cards, pencil boards, etc.). Since usually only 10,000 or 15,000 of these items are made available, and since they have the exact same SKU # as the DVD without the pack ins, these items are now often being shipped at random to retailers, and we no longer have any guarantee that all (or any) of our copies will have them included.
Based on some past (actual) requests :-) , the following reasons DO NOT qualify as grounds for a return
- "I didn't like that Anime"
- "I didn't like the music in that Anime"
- "I decided I don't want that Anime anymore"
- "I didn't like the characters or plot of that Anime"
- "I ordered the wrong item" (Check your order carefully before placing it please!)
- "I ordered the same item twice"
- "I received this anime as a gift"
- "My tuition went up and I'm having financial problems"
- "I received this anime as a gift before my delivery arrived"
- "My DVD didn't come with a limited edition item"
- "I bought this to give as a gift, but the recipient already has it"
- "I bought this item locally before my order arrived"
- "I found the item cheaper somewhere else"
- "This Region 1 DVD disk will not play in my Region 2 DVD player",
- "These NTSC videos won't play in my PAL system"
- "My girlfriend ordered the Anime, but we broke up"
- "I want to return an Anime to protest the logging industry in the Pacific Northwest"
- "I no longer enjoy Anime because my political party didn't win the election"
- "My other schizophrenic personality made me order it"
Here are the steps YOU MUST complete in order to process a refund/exchange :
- Contact us at customerservice@thisisanime.com
- We will email you a "Return form" which you must completely fill out and re-send.
* You must COMPLETELY fill out everything for your request to be processed.
- We will resend your "Return Form" with a confirmation number on the bottom
of the page.
- Print the email that contains the confirmation number, put in your packaged and ship.
Note: "Return forms" that does not contain the confirmation number WILL NOT be
processed and will be returned back to you at your own shipping cost.
This rule applies to everyone and will be STRICTLY reinforced meaning there are NO
EXCEPTIONS.
Any Items returned to us without prior authorization (or parcels that are refused) will be shipped back to you at your expense, so please make sure to get a return authorization before sending anything back to us. Thank you very much!
- Back to Top -
|
| Order Status |
We have 6 steps for order processing.
- Unconfirmed
You submited your order but we don't open your order yet.
We manually go through each of our customer's order to get better acquainted but before or has the chance to it is stored in our order box. When your order has not made contact with the half human half anime and , it is unconfirmed.
- Confirmed, Now we're securing your items.
This is the word everyone likes and IT means that and is giving each of the items you order a personal touch. We love our anime products but sometimes they need to be hunted down and is the best hunter around but some time is required. If your status remains in ¡°confirmed¡± for more than 2 days is not sleeping. Please be patient and will make you proud.
- Shipped
It's all up to the eagles to finish the job. We will most definitely provide you with a tracking number which you can paste on www.USPS.com for instant update, faster than ramen noodles.
- Ship N Cancel
The ugly word cancel is taking up space next to your status because you have ordered items that is slippery ~ says silently but really he tries and it would take awhile before the item show up. This is Anime can't leave our customer hanging but you are always encouraged to check back with us. is addicted to hunting and he will be more than happy to do any hunting you ask.
*If a title is out of stock under our import section you may want to try under the domestic or vice versa.
- Multi Ship
This is to guarantee you that has blood shot eyes and having has fingers tap dancing on keyboard. It's ok, by staying in front of his computer he can save gas money and neglect his other duties. We all love him at This is Anime and from his hunting record he knows that you love him too.
*We make charges on items shipped and backorders and incase ran out of time you will receive refund for the missing items.
- Cancel
Cancel is the most devious word out of the status family. Well, when this comes up it means that ran out of time and he has to live on beans and rice for a month. OK, not really¡¦but he did try very hard but ¡°we regret to inform you that your order has been cancelled because it is out of stock¡± SORRY¡¦
There is also another possibility if this frustrating word comes up. Sometimes the payment provided to us did not pass our security filter for lots of different reasons. and will always be here to help but our system will automatically cancel orders that did not pass security. If there is any question on payment transaction, please feel free to contact us.
*If a title is out of stock under our import section you may want to try under the domestic or vice versa.
*We make charges on items shipped and backorders and incase ran out of time you will receive refund for the missing items.
You are allowed to cancel within 24 hours of purchase.
After that time, a cancellation request will not be granted.
You can email customer service for an exception but you will be charged 15% restocking fee
for each item and if your shipment was already shipped out, you will be deducted the shipping cost.
Hope all this reading will lower some blood pressure, enjoy your product from This is Anime.
MI-NA-SAN ARIGATO GOZAIAMASU!
- Back to Top -
|
| Adult Items |
|
Adult items can only be purchased by customers 18 years of age or older using a major credit card, or who are willing to provide proof of ID (a copy of your photo ID, such as your drivers license) along with payment. This policy is not flexible, and prevents orders from minors.
- Back to Top -
|
| Damaged or Lost Shipments |
- Contact us at customerservice@thisisanime.com
- We will email you a "Return form" which you must completely fill out and re-send.
* You must COMPLETELY fill out everything for your request to be processed.
- We will resend your "Return Form" with a confirmation number on the bottom
of the page.
- Print the email that contains the confirmation number, put in your packaged and ship.
Note: "Return forms" that does not contain the confirmation number WILL NOT be
processed and will be returned back to you at your own shipping cost.
This rule applies to everyone and will be STRICTLY reinforced meaning there are NO
EXCEPTIONS.
Priority Mail - If your package was insured (large orders only - look for the Blue Bar-coded label on the outside of the box), please immediately take the entire contents of your shipment, along with the packaging it came in, to your local post office and present it for an insurance claim. The Post Office will keep your items as proof of your claim. You will be asked to fill out a PS-1000 form, which will then be forwarded back to us. Once we receive the PS-1000, we will then replace your damaged items (if possible), or issue you a full refund including shipping.
Minimum time limit for filing for shipments that are 'lost in the mail' with the USPS is 30 days, however, to date, we have never had this happen.
- Back to Top -
|
|
|
| Thank you for visiting This Is Anime.com. This is anime carries wide variety of anime products such as Anime DVDs, Anime Soundtrack CDs, Manga Graphic novels, Anime Wallscrolls, Anime Merchandise, Snacks and many other anime products on all of the famous titles including :
.hack,
Abenobashi: Magical Shopping Arcade,
Ai Yori Aoshi,
Akira,
Basilisk,
Battle Vixens - Ikkitousen,
beck,
Berserk,
Big O,
Black Cat,
Bleach,
blood+,
Boys Be,
Chobits,
Cowboy Bebop,
D.N.Angel,
DearS,
Death Note,
Dragon Ball,
Dragon Ball Z,
Escaflowne - The Vision of Escaflowne,
Eureka Seven,
Excel Saga,
Eyeshield 21,
Final Fantasy,
Fist Of The North Star - Hokuto No Ken,
FLCL - Fooly Cooly,
Fruits Basket,
Full Metal Panic,
Fullmetal Alchemist,
Fushigi Yugi,
Gantz,
Ghost in the Shell,
Gravitation,
Gundam,
Gundam Seed,
Gungrave,
Haibane Renmei,
Hellsing,
His and Her Circumstances - Kare Kano,
Hunter X Hunter,
Initial D,
Inuyasha,
iria,
is,
Kiddy Grade,
Last Exile,
Love Hina,
Maburaho - Maho Love,
Macross,
My Neighbor Totoro,
nana,
Naruto,
Negima,
One Piece,
Onegai Teacher,
Onegai Twins,
Outlaw Star,
Prince of Tennis,
RahXephon,
Ranma,
Record of Lodoss war,
Rurouni Kenshin,
Sailor Moon,
Saint Seiya,
Saiyuki,
Samurai 7,
Samurai Champloo,
Samurai Deeper Kyo,
Shonen Onmyouji,
Slam Dunk,
Tenchi Muyo,
Tenjho Tenge,
Tokyo Underground,
Trigun,
Trinity Blood,
Witch Hunter Robin,
X,
Yu Yu Hakusho,
Yu-Gi-Oh,
and much more, all at discounts of up to 60%. Enjoy your stay at ThisIsAnime.com.
|
| |
This Site optimized IE6.0 , 1024*768 pixels.
